Tips for Excellent Customer Service
1. Hospitality - This can be pretty simple. Be inviting, make your waiting room clean and comfortable. Would you want to sit in your own waiting room?
2. Empathy and Enthusiasm - Empathy is very important in customer service because it allows you to put yourself in the patient’s shoes. Empathy can also instantly diffuse an irritated patient.
3. Attitude - Attitude is everything. Everyone who comes in contact with a customer must have a winning attitude and show it, even over the phone. Gratitude is tangible and transformational.
4. Respect - The customer isn't always right but always deserves respect.
And here’s one more tip:
If you can, give your customers more than what they expect!